TERMS AND CONDITIONS – POLICY 30/11/24
PLEASE NOTE, ALL CALLS ARE RECORDED.
A “BOOKING FEE” IS NOT A DEPOSIT.
BOOKING FEE'S ARE ONLY PAYABLE BY CARD EITHER OVER THE PHONE OR SENT VIA LINK. (A METHOD OF BANK TRANSFER MAY BE POSSIBLE IN SOME CASES, SUBJECT TO AVAILABILITY)
** A “BOOKING FEE” APPLIES TO JOBS ENQUIRED OVER THE PHONE/TXT. NOT ONLINE WEBPAGE PRE-BOOKINGS. **
PAYMENT LINKS WILL REMAIN ACTIVE FOR 5 MINUTES. IF NO PAYMENT HAS BEEN RECEIVED WITHIN THIS SET PERIOD AND YOU HAVE MADE NO CONTACT TO REPORT ANY PROBLEMS, THE LINK WILL BE DE-ACTIVATED. A NEW BOOKING WOULD BE REQUIRED BY CALLING US BACK. A NEW ETA WOULD BE GIVEN WHEN RE-BOOKING.
WE DO NOT STORE ANY CARD DETAILS PROVIDED OVER THE PHONE.
BOOKING FEE’S ARE NON-REFUNDABLE AFTER THE BOOKING HAS BEEN PLACED. PAYMENTS ARE MADE UPON BOOKING OVER THE PHONE VIA CARD/LINK. NO REFUNDS WOULD BE ISSUED FOR ANY CANCELLATION AFTER WE HAVE MADE ARRANGEMENTS TO COME OUT TO YOU. IF A REPAIR CAN BE CONDUCTED OR SPARE WHEEL FITTED, AN ADDITIONAL COST WOULD THEN BE DUE (PRE-QUOTED). OR PLUS THE COST OF A NEW TYRE YOU HAVE BEEN QUOTED FOR AS THE REMAINDER. WE DO NOT CHARGE UP FRONT FOR ANY REPAIRS, SPARE WHEEL FITMENT OR TYRES UNTIL COMPLETE.
PRICES ARE SET INDIVIDUALLY FOR EACH JOB DUE TO LOCATION AND CIRCUMSTANCES.
PRICES QUOTED FOR A NEW TYRE ARE AS STANDARD FOR A BUDGET BRAND *NON RUN FLAT* UNLESS SPECIALLY REQUESTED OTHERWISE. *18/2/26*
WE WOULD ALWAYS ADVISE TO BRING A BACK-UP TYRE FOR ANY POTENTIAL REPAIR JOBS.
IN THE EVENT THAT THE TYRE CAN NOT BE REPAIRED OR THERE IS EXCESSIVE DAMAGE TO ANY PART OF THE WHEEL, WE WOULD NOT BE LIABLE TO ISSUE A REFUND FOR THE BOOKING FEE ALONE.
IN THE EVENT THAT THE WHEEL IS NOT ABLE TO BE REMOVED E.G SNAPPED/ROUNDED/DAMAGED BOLT OR LOCKING WHEEL NUT, OR CAN’T FIND THE LOCKING WHEEL NUT, WE WOULD NOT BE LIABLE TO ISSUE A REFUND FOR THE BOOKING FEE ALONE.
IN THE EVENT THAT A NEW TYRE CAN NOT BE SAFELY FITTED FOR E.G A BROKEN SPRING/DAMAGED WHEEL/MISSING OR STRIPPED NUTS/BOLTS WE WOULD NOT BE LIABLE TO ISSUE A REFUND FOR THE BOOKING FEE ALONE.
IF WE HAVE BEEN GIVEN THE INCORRECT TYRE SIZE/SPECS, WE WOULD NOT BE LIABLE TO ISSSUE A REFUND FOR THE BOOKING FEE ALONE. IN THIS INSTANCE, A NEW BOOKING FEE WOULD BE REQUIRED PROVIDING WE HAVE THE CORRECT SIZE TYRE IN STOCK FOR OUR TEAM TO GO BACK COLLECT, AND RETURN. ALL CALLS ARE RECORDED.
COMPANY POLICY – WE DO NOT REPAIR RUN FLAT TYPE TYRES OR ANY TYRES WHERE SEALANT/SLIME HAS BEEN APPLIED.
COMPANY POLICY – WE WILL NOT REPAIR ANY COMMERCIAL TYRES BELOW 60PSI ON ARRIVAL.
WE DO NOT CONDUCT REPAIRS ROADSIDE/MAJOR ROADS - NEW TYRE FITMENT ONLY.
A SINGLE REPAIR CONSISTS OF THE FOLLOWING: RIM SEAL, PLUG TYRE PATCH 6-8MM, TUBE REPAIR PATCH, RADIAL PATCH, STANDARD VALVE REPLACEMENT (NOT INCLUDING TPMS-ADDIDTIONAL PRICES TO BE QUOTED)
WE WOULD ALWAYS ADVISE TO QUOTE FOR, AND BRING A BACK UP TYRE OF YOUR CHOSEN SPEC/BRAND FOR AN ALTERNATIVE WORSE CASE SCENRIO FOR ANY OF THE FOLLOWING REASONS A REPAIR CAN NOT BE CONDUCTED (BUT NOT LIMITED TO):
- TYRE HAS BEEN DRIVEN ON FLAT CAUSING DAMAGE TO THE SIDEWALL/SCRUCTURAL INTERGRITY.
- ANY SCRUCTURAL DAMAGE – E.G, BLEBS TO THE SIDEWALL, VISABLE CORDS/CUTS.
- POTHOLE/IMPACT DAMAGE - DAMAGE TO THE SIDEWALL/BEAD/SHOULDER/CORDS - SCRUCTURAL.
- PUNCTURE EXCEEDING 6MM IN DIAMITER. (UP TO 8MM FOR COMMERCIAL)
- TYRE PERISHED EXCESSIVELY* CRACKING-DUE TO AGEING RUBBER DRYING OUT.
- BELOW 1.6MM TREAD LIFE REMAINING ACROSS ¾ OF THE ENTIRE TREAD CIRCUMFERENCE.
- ANGLE OF THE PUNCTURE.
- POSITION OF THE PUNCTURE NOT WITHIN A REPAIRABLE AREA AND OR CLOSE TO EXISITING REPAIRS.
- PREVIOUS INPROPER REPAIRS. AND OR EXCEEDING QUANTITY OF REPAIRS TO CONFORM TO REGULATIONS.
WE WILL ONLY CONDUCT REPAIRS IN ACCORDANCE WITH BS AU 159 REGULATIONS.
ALL EXAMPLES ABOVE ARE EXAMPLES AND ARE NOT LIMITED. ALL INDIVIDUAL CASES ARE AT OUR SOLE DISCRETION.
WHEELS MAY NOT BE BALANCED AT THE ROADSIDE. IN ADDITION, WE CAN NOT GAURENTEE AN ACCURATE BALANCE DUE TO TERAIN/LEVEL/ANGLE DISRUPTION OF THE VAN WHEN ATTEMPTING TO BALANCE A WHEEL.
THE NOTTINGHAM TYRE FITTER LTD – 0115 990 2665
30/11/24
ETA’s start from the time a booking is placed and when payment is received.
All jobs as standard are set on a 60–90-minute eta unless stated longer. If we have provided an eta for less than 60-90 minutes, we still have up to 60-90 minutes to arrive. A shorter eta given is not always guaranteed and to be considered a best-case scenario.
All calls are recorded.
We will always keep you updated on ETA’S.
REFUNDS:
Where we are liable solely, we would offer a refund for the booking fee.
*We would not be liable for extended eta’s due to road closures/extreme weather conditions out of our control.
These circumstances would include:
- Our vehicle that we are attending the job with suffers its own breakdown/accident.
- We can no longer attend (where the liability falls on ourselves)
- Any of our equipment that is imperative to conduct the job develops an issue to where we can no longer do the job.
- We cannot locate the tyre we advised we had in stock.
We will call first to find the best solution moving forward, we will do everything we can first to complete the job by ourselves before cancelling and starting the refund process.
As standard, a refund would be credited back to the method you paid with and could take 3-7working days to receive back. However, if a manager is on call at that time, it may be possible to have the refund bank transferred back by faster payments.
Please note that bank transfers are only possible when a manager is reachable. Only a card refund would be possible otherwise. A manager will contact you if not available at the time within 48 hours to discuss everything.
30/11/24
0115 990 2665
Complaints procedure.
For all complaints, please email to thenottinghamtyrefitterltd@gmail.com
We will look to review and resolve all complaints within 15 days.
After a complaint has been submitted, you will receive an email reply within 48 hours to confirm we have received your complaint. If you have not received confirmation within 48 hours, please resubmit or call 0115 990 2665. 30/11/24
ONLINE BOOKING’S VIA WEBPAGE ORDERING
*PLEASE NOTE: ONLINE BOOKINGS ARE FOR LOCAL JOBS WITHIN A 5 MILE RADIUS OF NG16 2TA - PLEASE CALL FOR ANYTHING OUT OF THIS SCOPE * ADDED 18/2/26*
WE EXERCISE THE RIGHT TO CANCEL ANY ONLINE BOOKINGS THROUGH OUR WEBSITE.
A BOOKING WILL BE FULLY CONFIRMED WHEN A MEMBER OF OUR TEAM HAS CALLED YOU.
WE WILL ALWAYS CALL AFTER AN ONLINE BOOKING HAS BEEN MADE TO CONFIRM ALL DETAILS ARE CORRECT AND PROVIDE AN UPDATED ETA. PLEASE NOTE A 9AM BOOKING SLOT EQUATES TO, FROM 9AM UNTIL1PM. AND A 1PM BOOKING SLOT EQUATES TO, FROM 1PM TO 5.30PM.
WE WILL ALWAYS TRY TO MEET THE TIME FRAMES SELECTED BUT CAN NOT GAURENTEE WE WILL RECEIVE THE TYRES FROM OUR SUPPLIERS ON TIME. WE WILL ALWAYS DO OUR BEST TO DO SO.
WE WILL ALWAYS CALL TO INFORM WITH ANY DELAYS.
PLEASE NOTE AS STATED WHEN BOOKING ONLINE, A SURCHARGE WILL INCUR FOR ONLY X1 TYRE ORDER AND A SERVICE CHARGE WOULD BE DUE ON ARRIVAL FOR ANY WRONG SIZES/SPEC/BRAND ORDERED AND OR NO LOCKING NUT PRESENT IF APPLICABLE.
A SERVICE CHARGE WOULD ALSO BE DUE IF A TYRE CAN NOT BE FITTED FOR ANY OF THE FOLLWING REASONS ABOVE.
ONLINE WEBPAGE BOOKINGS ARE FOR NEW TYRE FITMENTS ONLY. FOR ANYTHING ELSE INCLUDING REPAIRS, PLEASE CALL 0115 990 2665
30/11/24
IN THE CASE OF A CHARGE BACK (CREDIT CARD) WE WILL CHALLENGE THIS WITH ALL SUPPORTING EVIDENCE. PLEASE NOTE ALL CALLS ARE RECORDED.
FOR ANY ORDERS OVER THE PHONE WHERE YOU DO NOT WISH TO HAVE THE TYRES FITTED BUT WOULD LIKE TO COLLECT OR FOR US TO DELIVER. WE WOULD ONLY ACCEPT SECURE PAYMENTS BY EITHER A BANK TRANSFER OR CARD PAYMENT WITH CHIP AND PIN ENTRY (DEBIT CARD ONLY) OR CASH. IN ADDITION, WE MAY ASK FOR A COPY OF A PHOTO ID THAT MATCHES THE PAYMENT DETAILS (WITHIN DATE)
FOR ANY MAJOR CHANGES TO OUR TERMS AND CONDITIONS, WE WILL INFORM CUSTOMERS WITH A 2 WEEK NOTICE. IF YOU CONTINUE TO USE OUR SERVICES, THEN CONTINUED USE OF OUR SERVICES WOULD STRONGLY INDICATE THE ACCEPTANCE OF THE NEW TERMS IMPOSED. YOU ARE STRONGLY ADVISED TO CONTINUALLY RE-READ THESE TERMS.
IMPORTANT INFORMATION! - PLEASE NOTE: TO RE-CHECK WHEEL NUT/BOLTS TORQUE SETTING FOLLOWING THE FIRST 50 MILES OF USE.
ACCOUNT CUSTOMERS (CREDIT ACCOUNTS)
We will exercise our statutory right to claim interest (at up-to 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation if we are not paid according to our agreed credit terms.
Any discrepancies must be reported within 2 days by email to thenottinghamtyrefitterltd@gmail.com
Goods remain the property of The Nottingham Tyre Fitter Ltd until payment is received in full.
30/11/24
THENOTTINGHAMTYREFITTERLTD@GMAIL.COM
0115 990 2665